Tyler from Less Annoying Business here. Here's what's new:
Should remote employees be paid based on location?
Now that some companies are committing to long-term remote work post-pandemic, there's a lot of discussion about how to set salaries for remote employees. Should people be paid based on the cost of living in their area, or should everyone be paid the same regardless of their location?
When churn and word of mouth cancel each other out [Podcast]
This week, we talked about what happens when churn and word of mouth cancel each other out, what we're doing to focus on the right types of work, and more.
What I've been working on
We're finally done with all the interviews for our new software engineering position! I'm excited because it means we should have a new member of the team starting soon. You're excited because it means I'll stop talking about this every single week.
But the remaining step is the hardest part of hiring. It's so tough to interview a handful of amazing people and only get to give an offer to one. The process is extremely subjective (thanks to a reader for writing in about that and questioning if there's a way to make it more objective, but I kind of think it's fundamentally impossible) and it's so high stakes both for the company and the people we're potentially hiring. I can't think of a more impactful type of decision.
Good shit on the internet
This week, I'm going to share and comment on some tweets that stood out to me recently (some are old, but new to me)...
Everyone loves remote work until they realize 7 billion people will soon be competing for the job they have.
May 21st 2020
Since I wrote about remote employee compensation, this tweet really stood out to me. A lot of people think that remote work means employees will get paid San Francisco wages while living in Wyoming. It might mean you get paid Bulgarian wages regardless of where you live.
I don't have much to add to this one, but it's a great mindset to have.
The good news is it’s very clear who the long term customer segments are, and who the “1 month then churn” segments are. I imagine my experience is similar to @ahrefs where they get customers with long term needs, and then others who sign up for a month to do a one off job.
June 22nd 2021
You can click through to read the comments, but my reaction to customers who only need your product or service for a brief period of time is that they should be viewed as a potential marketing channel. Happy customers spread the word regardless of whether they're still paying you. Of course, if you're doing paid acquisition or spending a lot of effort on onboarding, customers who churn after one month won't work because of their low lifetime value, but if you can acquire them for free and they 100% self serve, short-term customers can be great.